When Returning Merchandise:
Pack up the merchandise you are returning, including the original receipt. All returned items must be in their original purchase condition including the original product packaging, warranty cards, manuals and all accessories Items purchased as part of a set or multi-item pack may not be returned individually.
Please also make sure that you include your proof of purchase (original receipt) and a letter stating the issue, or what resolution you expect to acheive.
* Returns that do not meet these requirements will be sent back to you and no refund will be issued *
Restocking Fees
A restocking fee up to 25% may be applied to selected items that are returned. The restocking fee is a percentage of the total purchase price of an item. All the packages that are refused also subject to be charged 25% restocking fee. If you have any questions please contact us or click the "Contact Us" link on the navigation bar at the side of any Viatek page.
Shipping Items Back
Ship your return package using the carrier of your choice. For your protection, we recommend you insure your package against loss and request delivery confirmation. Item needs to be returned within 30 days of the purchase date for refund.
Items that are not purchased through Viatek directly are not eligible for a refund and are not bound to the same guarantees. Items not purchased through Viatek directly can be exchanged for a product of equal or lesser value. If a product of lesser value is chosen, the customer is not entitled to a reimbursement of the difference.
Ship Returns to:
Viatek Consumer Products Group, Inc
ATTN: RETURNS DEPT.
6881 Kingspointe Pkwy Ste 7
Orlando, FL 32819
Once we receive your returned merchandise, we will credit your credit the account you have pruchased from, if purchased directly from Viatek , with the full purchase price of the returned item, excluding shipping and handling charges. Example, if you have used PayPal to pay for your item, your credit will be issued through PayPal.
All credits and returns may take up to 30 days to process. Viatek reserves the right to refused any credit or exhange for any reason.
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