We love our customers and we love hearing that our customers love us! That's why we'd like to give a special shout out to Crystal, who wrote:
To whom it may concern,
I am just writing to you today to hope you are having a great day! I know you all work hard to give everyone the products they love. Seriously thank you for everything you do. I know you probably have a lot of complaints to go through so I figured I would send a good email! You are important more then you know. Smiling always looks better then a frown anyways. So have a nice day and never give up!
From a loving fan,
Thanks Crystal for that wonderful feedback, we think you're great too! We do get the occasional complaint, as just about any business does, but even those instances are a great opportunity to learn, take care of our customers and put a smile on someone's face. We value each and every one of our customers, so we take pride in keeping our loyal fans smiling! As Crystal put it, "...never give up!"
We'd like to thank all of our customers, you guys and gals make all of our hard work worth it, everyday! You folks rock! Keep on, keeping on!
If you would like to send us some feedback, please give us a shout!
Not everyone can be as nimble as Saint Nick traversing wintery rooftops.
That was made apparent to Lou Lentine in 2011. His father was setting up Christmas lights when a ladder slipped out from beneath his feet. "His whole entire side was scratched up," Lentine says.
Thousands of people get hurt this way in the winter. In the last two months of 2015, 14,000 Americans ended up in the emergency room with decoration-related injuries, according to the Consumer Product Safety Commission. And those numbers don't take into account cases like Lentine's father, who refused to go to the hospital.
Lentine himself spent a few years paying professionals to decorate his home. But Lentine is an inventor — president of a company called Viatek that develops a wide variety of consumer products. And a few of his past creations used lights. So Lentine decided to come up with his own decoration solution.
His idea was to use a laser instead of bulbs to decorate homes. A lens would split the laser so one point could become thousands, instantly decorating the entire surface of a house. The new device had to be able to keep warm in winter weather while also not overheating from the laser...