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Viatek Frequently Asked Questions

Viatek Frequently Asked Questions

Mobile Dolly:
Q: Why can't I purchase a Mobile Dolly with my Duo Spin Mop?
A: The Mobile Dolly is not compatible with the Duo Spin Mop (Model YDMM-22).

Zmart Remote:
Q: I just installed the Zmart Remote app. Where is the activation code?
A: You activation code is on the back of the Zmart Remote hardware.

Zmart Remote:

Q: How many devices can I activate with my Zmart Remote activation code?
A: You can activate 2 devices with a single activation code. If you wish to activate more devices, you will need to purchase an additional activation code.


Q: All the normal batteries like  Duracell, Kirkland Brand (Costco) and Energizer all say on the battery "Do Not Recharge." Should i worry about that?
A: Renu-It regenerates the battery. This is not a normal recharging technology. They are referring to normal battery chargers.

Q: How many times can a battery be recharged?
A: Up to 70 times